Client Support

Need help?

Our friendly, knowledgeable Client Support team is available 8:00am to 4:30pm MST from Monday to Friday at (403) 296.0077. You can also email XI Support for assistance any time.

Clients can also access the XI KnowledgeBase (an online library of product articles and industry research) directly from the front page of their application. A client log-in is required to access this resource.

Training

Looking to get the most value from your XI products? Would you like to save time by learning pro tips, short-cuts, and added functionality? Want to upgrade your skills and expertise?

XI offers complimentary training for all XI clients. Customized workshops will get you up and running – or advanced to the next level – in as little as an hour.

Workshops listed on this page are held in our dedicated training facility located at XI headquarters (#1700, 734 – 7 th Avenue S.W.) Custom workshops can be booked at the training facility, or at the location of your choice.

Class Descriptions

AssetBook is a powerful research tool that lets you quickly search and view vast quantities of oil & gas data. This introduction to AssetBook course will help you identify potential new clients and opportunities for acquisitions, divestitures, mergers, trades, and farm-in potential.

You will learn how to perform high level scoping, research competitors, research corporate or property acquisitions and mergers, investigate property divestitures, and research companies by custom criteria.

Specifically, you will learn how to:

  • Identify companies’ BOE/d, land assets, drill history
  • Identify companies with production and land assets
  • Determine top producers and research your competitors
  • Uncover potential acquisition targets or merger opportunities
  • Evaluate a merger/acquisition opportunity based on combined assets
  • Identify companies with a potential interest in your non-core assets or areas
  • Pinpoint companies that meet specific criteria (BOE/d, public vs. private, high operatorship, undeveloped land acreage, operating in a particular region or province, etc.)
  • Create custom reports, graphs, and maps
  • Export the data in various formats for use in other programs

To view a list of AssetBook classes, please visit the XI Training calendar at the bottom of this page.

Discover how Offset Analyst will change how you complete well planning and drilling research. This training is designed for drilling professionals who work for an operator, a service or supply company, or a consulting firm.

In this session, you will learn how Offset Analyst will save you significant time and money on critical drilling research. Learn the features and functions that will cut your tour research from a matter of hours to a matter of minutes, including how to:

  • Gain immediate access to digital drilling data for your critical drilling research
  • View which companies are active in an area and what products they used
  • Determine where further research is required
  • Learn how to benchmark against pacesetters and research wells more efficiently
  • Gain a clearer understanding of relevant wells offsetting your location
  • Build and compare multiple drill curves

To view a list of Offset Analyst classes, please visit the XI Training calendar at the bottom of this page.

Learn the three steps necessary to complete XI’s online H2S report, an AER compliant tool designed to help you calculate your H2S release rate. This one hour session provides a general overview of the relevant sections of AER Directive 56*.

In this session, you will learn how to:

  • Match your geological prognosis
  • Apply changes made to tests from previous reports
  • Apply your chosen gas analysis and flow rate
  • Apply footnotes and comments
  • Get additional information from the XI Browse Feature
  • Use XI’s InfoXchange
  • Make adjustments to the release rate
  • Export the report to PDF

*For further information about how to apply the AER regulations, please visit the AER website.

This workshop is intended for XI’s web-based H2S Reports product. If you are using Excel-based H2S Reports, please contact XI Support or call (403) 296.0077.

To view a list of H2S Reports classes, please visit the XI Training calendar at the bottom of this page.

Do you have a unique training need? XI offers complimentary sessions for groups of 3 or more.

Custom sessions can be held at the XI Training Center or a location of your choice. In custom workshops, we will focus on the product and/or functionality of your choice. We will answer your questions and work with you to address your specific project requirements.

Please contact XI Support or call (403) 296.0077 to schedule a custom group session.

Training Calendar